WARRANTY POLICY
WARRANTY DURATION
1.1 The warranty period for products Is 3 (Three) MONTH ONLY begins from the date of purchase, ensuring that your product is protected, including instances of Dead on Arrival (DOA). When submitting a warranty claim, the warranty duration will be calculated based on the purchase date indicated on your product invoice.
1.2 All The warranty sticker remains intact and in good condition at all times. Any warranty sticker that is torn, damaged, altered, or missing will result in the warranty being deemed void.
RETURN MERCHANDISE AUTHORIZATION [RMA] PROCESS
2.1 Once your product has been authorized for return (RMA), you are required to either send the product back to us via postage or deliver it in person to our RMA Service Department. Please ensure that the product is securely packaged and shipped following our guidelines to facilitate a smooth return process.
2.2 We are not responsible for any loss or physical damage to the parcel during transit to our RMA department. Customers are advised to ensure proper packaging and to use a reliable shipping method with tracking to minimize the risk of loss or damage.
2.3 The warranty outcome is determined by the service center. In the event that a warranty claim is rejected, we will promptly contact the customer to arrange for the return of the product. All decisions regarding warranty claims are final and based on the assessment of our service center.
Contact Us
Please contact our Customer Service if you should have any questions: (Click here for Whatsapp)